(08/02/2019)
By Bob Weaver

The Lincoln County 911 Center filed a complaint this week against Frontier Communications, citing several cases when the telephone service provider has been unreliable.

Lincoln County is among other state 911 centers complaining about residents accessing emergency services.

Not unlike many rural counties, landline service is sporadic, with cell phone service often unreliable.

Lincoln County 911 Center went out for 12 hours straight.

"We lost dedicated 911 circuits coming into the 911 center that affected every single citizen in this county,” Lincoln County Emergency Services and 911 Director, Allen Holder said.

Landline services have deteriorated for over a decade, particularly in rural areas like Calhoun.

The state, after a long delay, is doing a study about Frontier's service, while observers already know the results.

Fascinatingly, Frontier in some areas has quit publishing a phone book that lists landline customers.

Despite over a decade of promises, including false advertising about broadband speeds, minimal progress has been made with internet connectivity.

Observers have said that the company, a monopoly, is inching toward bankruptcy, which could become a communications disaster for the Mountain State.


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