FRONTIER INTERNET CUSTOMERS ACCUSE COMPANY OF 'DECEPTIVE SCHEME'

(08/14/2015)

By Eric Eyre Gazette-Mail, Staff Writer For years, Frontier Communications has promised customers that they won't be locked into contracts when they sign up for the company's Internet service. "No contract. No signatures. No worries," reads one Frontier advertisement. Another ad says, "There's no contract. Yep, that's right, no contract." Even so, Frontier wants to hold customers to "terms and conditions" that bar people from filing class-action lawsuits in disputes over their Internet service. Frontier's customers are now asking a judge to keep a lawsuit alive and let them take the case before a jury - a request that the company strongly opposes. "Frontier is now in the unenviable position of trying to enforce hidden terms in the very contracts they repeatedly represented did not exist," wrote lawyer Jonathan Marshall, who represents Frontier customers, in a filing last week. Last year, Frontier customers sued the company in Lincoln Circuit Court, alleging Frontier improperly "throttles" back its Internet service and provides speeds slower than advertised. Frontier didn't notify customers about the practice, according to the complaint.... READ MORE Frontier Internet users accuse company of 'deceptive scheme' by Eric Eyre for the Gazette-Mail

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