A new report says only 12 percent of Frontier customers have an Internet speed that meets a federal and state minimum standard for broadband service.

Frontier Communications customers have the slowest Internet speeds in West Virginia, while West Virginia is a state that lags in the US with having real broadband, particularly in rural areas.

In Calhoun, Frontier has been reducing the so called "High Speed" Internet service to $20 a month, when customers request it.

The company has been offering the $20 fee for new "high speed" customers.

Many Calhoun customers suffer not only from very low speed, but often disrupted service.

Frontier is West Virginia's largest Internet provider.

"The data set tells us that Frontier has the lowest speeds," said Tony Simental, who helped compile the statistics for the state "Broadband Strategic Plan" -- scheduled to be presented to the West Virginia Broadband Council at a meeting Wednesday in Pocahontas County.

Within the 69-page report, Simental and his colleagues spotlight companies' Internet speeds based on more than 200,000 online "speed tests" submitted by customers at homes and businesses in West Virginia this year.

State law and the Federal Communications Commission define broadband as service with a minimum acceptable Internet download speed at 4 megabits per second, and an upload speed at 1 megabit per second.

Frontier criticized the report Monday, saying the survey method skewed the numbers in West Virginia.

READ MORE: Frontier Internet Speeds Lag, Report Says by Eric Eyre for the Charleston Gazette

Frontier says they plan on repairing land-line substations in Calhoun County that are operating with antiquated equipment, that have provided intermittent land-line service to customers in the Big Springs and Chloe areas for the last two to three years.

An official complaint was filed with the West Virginia Public Service Commission by the Calhoun Commission

The company says a site for a new sub-station in Big Springs is being selected with new equipment being delivered, with construction starting in July.

See &mbsp; FRONTIER SAYS PROBLEM SUB-STATIONS WILL BE UPDATED - Chronic Disconnect Land-Line Services, Promises Fixes Late This Year


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