By Bob Weaver

Following a formal complaint filed with the WV Public Service Commission by the Calhoun Commission, Frontier Communications say they are fixing a chronic land-line problem in the Big Springs/Five Forks and Chloe areas of Calhoun County.

Dozens of land-line customers have been complaining about frequent and disruptive land-line services for the past three years.

Residents, many elderly, said they have been unable to send or receive well-being calls and have been unable to call 911 in cases of emergency.

In a response to the complaint filed by the Calhoun Commission, Frontier responded, saying "Prior to the filing of the Calhoun Commission's complaint, Frontier had already started work on evaluating and selecting sites for new equipment to upgrade service in the area."

"In the Big Springs area, the project will include a new Digital Loop Carrier (DLC). Frontier plans to rehabilitate facilities in the Chloe area, as well as installing a replacement remote terminal," Frontier said.

"Frontier anticipates engineering will be complete by the end of June. All equipment should be on site and construction is expected to begin by the end of July."

"Frontier will provide periodic updates to the Commission on the progress of the projects."

"Frontier regrets any inconvenience to its customers in Calhoun County or to the Calhoun County Commission. Frontier anticipates the already planned new construction for upgrades and improvements to the facilities will be complete by the 4th quarter 2014."

The disrupted service is related to antiquated equipment at the sub-stations, with the company having problems getting parts to make repairs.

Calhoun commissioners will continue to monitor the problems and see that land-line service is provided to the area, with the promised fixes apparently not happening until late this year.

The commission will be responding to Frontier's reply, suggesting that the security and safety of residents in those areas will continue to be at risk until repairs are made.

A citizen's group is also continuing to monitor the problem.

See WV PUBLIC SERVICE COMMISSION ASKS FOR FRONTIER RESPONSE - Calhoun Commission Files Complaint Over Poor Land-Line Service

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