|OPINION AND COMMENT By Bob Weaver 2004|
We have been told that bigger is better - by merger, regionalization consolidation, and now globalization.
We like "big" things in America.
Now it seems that the West Virginia Department of Motor Vehicles is a bulging state agency that likely qualifies for the "Taxpayer Inefficiency Award."
Fred VanKirk, West Virginia's head of the Department of Transportation, says there is focus being put on the DMV because of its escalating budget and hiring more and more personnel.
The problem was brought to the forefront in a WVU-DOH study released yesterday.
But here on earth, if you live in Calhoun County and would like to call the West Virginia Department of Motor Vehicles in Spencer to ask a question - you're outta luck.
There is no phone number for the DMV in the phone book.
Since the DMV has shifted their operations to 21 regional offices, they decided not to publish the phone numbers of those regional offices.
They have built some nice buildings, leased others and hired more people, at great cost to the taxpayers,
Spencer's district manager Steve Donohew says he does not have enough staff to answer phones and provide customer service.
Donohew says customer phone questions are answered by a DMV call center in Charleston which employees 40 people.
The call center can be reached by using a toll-free number.
Unfortunately, the toll-free number for the call center is not listed in the Calhoun phone book.
In the Spencer phone book, after several minutes of searching, the toll-free number was found under the WV Department of Transportation government page listing.
You can reach the local DMV office if you have a source to obtain the insider number.
The DMV has eliminated giving driver's tests at State Police barracks, causing residents of rural counties to generally take a day off work and drive 25-50 miles to a regional office to obtain service.
They said the old system was not cost effective.
The toll free DMV number (40 people at a call center to answer your questions) is 1-800-642-9066.
The Spencer Regional DMV office can be reached at 927-0997.
Don't tell'em where you got it.